Panago Pizza

Reviews

• ★ ★ ★ ☆ ☆
  Dominoes does a better job at pizza then your's so Rember to cook the pizza cooked.
  By xxtdotxx, June 20, 2017
• ★ ★ ★ ★ ★
  Great varieties. Vegetarian pizzas are good too.
  By Sudheer Raju, January 25, 2017
• ★ ★ ★ ★ ☆
  Delicious pizza!
  By 葛欣, January 19, 2017
• ★ ★ ☆ ☆ ☆
  Their product is great, but service is unconscionable, from corporate customer care on down to the trainees and supervisors in store. The last time I ordered, I tried to use the website, which wasn't working properly. I got frustrated and ended up ordering through their customer care line, and received a $5 credit on that order because of my trouble. The next day, the owner of the franchise called me and apologized again, and promised me a further $10 off my next order with them, which I thought was great. So tonight I tried ordering from them again, except this time I phoned in my order. When i asked for the $10 credit i was told to call back. She then gave me my total which was wrong as I tried to get the same deal as last time, with 2 large pizzas and cheesy bread for $2 and the trainee on the phone didn't understand and charged me full price. So I asked to speak to a supervisor, given how complicated it was getting. I was put on hold and when she came back I was given the total with the deal applied but not the $10 credit. I asked to speak to a supervisor again, and was put on hold. The next time I was spoken to, it was by a customer care representative in a call center somewhere who told me that the only credit he could find was the $5 that was applied to my last order and another $5 that hadn't been applied yet. So I was unable to get the $10 credit promised me by the owner the last time I ordered, the customer care rep was rude and rushed me off the phone, the trainee was unsupported, and I never did end up speaking to a supervisor. I really like their food but it's too much hassle to order from them.
  By Alleah Poirier, December 29, 2016

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About Panago Pizza in Nanaimo